Enterprises around the globe are gearing up for their AI digital transformation. To aid in this evolution new tools by top technology companies are being released every week. This Week there were a number of bot announcements to enable companies to interact with their audiences as seamlessly as possible. Forrester also released its report of 2018 AI predictions. Here are the top hits of the week:

1. Bot Announcements Galore (these headlines say it all)

2. 10 Predictions For AI, Big Data, And Analytics in 2018

Ten highlights from Forrester’s latest predictions of AI in the enterprise. With the new capabilities in development, 70% of enterprises expect to implement AI over the next 12 months

3. Enterprise growth is changing in the age of AI

Adopting a focused strategy is key. “Every enterprise uses a group of technologies and applications. All of these will be refreshed by AI, which will enable them to drive the next level of human productivity.”

4. How AI can reduce agent turnover at support centers

“By combining behavioral science with AI, the technology is able to detect a person’s emotional state and determine how the conversation is going in real time. This technology gives agents a hefty advantage; knowing when a customer is feeling agitated means the agent can steer the conversation in a more lighthearted direction while maintaining the integrity of the call.”

5. Building A.I. That Can Build A.I.

With the frequently discussed talent gap and effort to create more tools for the development of artificial intelligence, Google is pioneering AI that can partly take the humans out of building the A.I. systems. Google believes its own research efforts are propelled as more people and companies are working on AI.

Categories: Blog, This Week In AI

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John Shaw

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